Delivery & Returns

DELIVERY

If you have an specific or urgent requirement (such as a booking in slot, or next day delivery) give us a call on 01923 804000 and we will be happy to help out.

Delivery Surcharge

• A small number of our products have a £10 (ex VAT) delivery surcharge due to their size or weight.

UK Mainland Delivery Charges

Trade account customers

• Delivery charges apply as per your agreed terms with Abbots.

RETURNS

If you are not happy with your order, please give us a call on 01923 804000 within 14 days of receiving your order.

If for whatever reason you decide to return goods that have been correctly supplied by us, these goods must be returned to us in original condition by you and at your cost, with a photocopy of the orginal invoice included and an explaination for the return. whereupon a full credit to the value of the goods only, will be issued.

Our FSC® Certified Woodblocks are custom made to order. Please ensure you have the ordered correct size as these cannot be returned. If you need any advice prior to ordering, give our helpful team a call on 01923 804000.

If on the rare occasion, products are found to be faulty, defective or incorrectly supplied against your order, Abbots offers a "no charge" collection, repair and delivery service. If we have arranged for a courier collection of your product, we are unable to specify the collection time, and it is your responsibility to ensure that someone will be present when the courier arrives at the collection address.

Any goods that have been ordered in or manufactured specially against your instruction are unlikely to be accepted for credit. In the event that we do accept these goods for return a minimum handling charge of 20% will apply.